Should the customer wish to cancel your tour, houseoftours.com must be notified by him/her. Such notification shall deem to have been given to us only on the date of receipt of letter/email/message/calls from lead passenger, since we can only act on the receipt of the same. Please state your reason for the cancellation. Cancellation will be considered as per the cancellation policy mentioned in the table and any refund will be processed after deducting from the main trip charges, visa charges, insurance charges or any other cost that houseoftours.com has incurred towards handling the booking. Refunds will be done only through the original mode of payments

Once the travel vouchers are issued, the above refund policy will not be applicable and there will be no refund.

houseoftours.com reserves the right to cancel or amend any confirmed bookings in any circumstances. However houseoftours.com will not cancel any guaranteed departure product except in unusual circumstances of force majeure defined here as war, threat of war, riot, civil strife, terrorist activity, natural disaster or nuclear disaster, adverse weather conditions, flight cancellation or any other circumstances beyond control of houseoftours.com. If houseoftours.com is forced to cancel the booking or anyway change the tour due to unlikely events like the one mentioned earlier, no compensation or services will be delivered to the customer or not liable to refund the customer.

In events where houseoftours.com is unable to provide the tour booked apart from the reasons mentioned above, houseoftours.com will return the amount paid by the customer based on the cancellation policy as per the product (less any insurance premiums paid) or offer an alternative date or holiday of comparable standards. In such circumstances, holiday offered for alternative date or comparable standards, the difference in amount has to be paid by the customer. Since it is not possible to directly inform the customers about the changes or amendments that we are making, customers should ensure themselves to visit our website periodically. We reserve the right to make changes that are not significant and to correct minor or obvious errors in customer’s booking details at any time without any liability to the customer.

Any requested change cannot be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the customer, close relative or friend, redundancy or jury service and the ticket has been booked, it will not be possible to transfer the booking to another person or change the departure date or tour of similar standard, but company may take account of the sincerity of the situation to resolve the issue in favour of the customer. houseoftours.com will not pay fees charged to the customer by the customer’s bank for processing the credited amount. Once hotel reservations have been confirmed, houseoftours.com reserves the right to substitute hotels listed with others of similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.