Should the customer wish to cancel your tour, houseoftours.com must be notified by him/her. Such notification shall deem to have been given to us only on the date of receipt of letter/email/message/calls from lead passenger, since we can only act on the receipt of the same. Please state your reason for the cancellation. Cancellation will be considered as per the cancellation policy mentioned in the table and any refund will be processed after deducting from the main trip charges, visa charges, insurance charges or any other cost that houseoftours.com has incurred towards handling the booking. Refunds will be done only through the original mode of payments
Once the travel vouchers are issued, the above refund policy will not be applicable and there will be no refund.
houseoftours.com reserves the right to cancel or amend any confirmed bookings in any circumstances. However houseoftours.com will not cancel any guaranteed departure product except in unusual circumstances of force majeure defined here as war, threat of war, riot, civil strife, terrorist activity, natural disaster or nuclear disaster, adverse weather conditions, flight cancellation or any other circumstances beyond control of houseoftours.com. If houseoftours.com is forced to cancel the booking or anyway change the tour due to unlikely events like the one mentioned earlier, no compensation or services will be delivered to the customer or not liable to refund the customer.
In events where houseoftours.com is unable to provide the tour booked apart from the reasons mentioned above, houseoftours.com will return the amount paid by the customer based on the cancellation policy as per the product (less any insurance premiums paid) or offer an alternative date or holiday of comparable standards. In such circumstances, holiday offered for alternative date or comparable standards, the difference in amount has to be paid by the customer. Since it is not possible to directly inform the customers about the changes or amendments that we are making, customers should ensure themselves to visit our website periodically. We reserve the right to make changes that are not significant and to correct minor or obvious errors in customer’s booking details at any time without any liability to the customer.
Any requested change cannot be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the customer, close relative or friend, redundancy or jury service and the ticket has been booked, it will not be possible to transfer the booking to another person or change the departure date or tour of similar standard, but company may take account of the sincerity of the situation to resolve the issue in favour of the customer. houseoftours.com will not pay fees charged to the customer by the customer’s bank for processing the credited amount. Once hotel reservations have been confirmed, houseoftours.com reserves the right to substitute hotels listed with others of similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.
1. Only bank expenses will be deducted in the case of immediate cancellation of visa request within 24 hrs of making the payment.
2. 20% deduction on our service fees will be effective on the cancellation of visa and request of refund after 24 hrs of making the payment.
houseoftours.com cannot influence the embassy for the final outcome of the visa as the decision to approve/reject lies with the embassy. Hence no refund will be provided if the visa is rejected. Granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments; the company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from. There would be no refund, if anyone is unable to travel due to the said reasons. Also note that e-visa applications are non-refundable. Please state your reason while requesting for the cancellation. Any refund will be processed after deducting from the main service cost, visa charges, insurance charges or any other cost that houseoftours.com has incurred towards handling the booking.
|Hotel Voucher Booking||Hotel voucher issuance charges would be utilised for booking hotel on real time for Visa Process. In all cases these charges would be utilized towards cancellation of the booking with vender.|
|Flight Voucher Booking||Flight voucher issuance charges would be utilised for booking the flights on real time for Visa Process. In all cases these charges would be utilized towards cancellation of the booking with vender|
|Travel Insurance Booking||Travel Insurance charges are non-refundable if the voucher has been issued. In all other circumstances, this amount would be issued as a credit note and the customer can utilise to avail other services offered by houseoftours.com|
|International Tourist/ International Business Visa Service Charges||Visa Service Charges are non-refundable if the Visa process has been initiated. Any request made within 3 days of receipt of payment would be evaluated and final decision would be derived. In case the appointment charges has been paid by the customer and an appointment has not been booked at the time of cancellation, the charges applicable for the appointment are refundable* or a credit note would be issued for future use.|
|UAE/GCC Tourist Visa Service Charges||Non-refundable under all circumstances|
|Advance Booking||The amount collected as advance flight amount can be utilized for any service with houseoftours.com within 3 months of payment date.|