houseoftours.com helps you plan your holidays and assists you in obtaining visas. By using our Services, you are agreeing to these terms. Please read them carefully. If you do not agree with the terms stated in this agreement or are dissatisfied with the site, please direct your complaints to our feedback email (feedback@houseoftours.com).

A 'Customer' is all persons named on the booking form intending to travel with us. A 'Product' is any service sold by houseoftours.com. All customers will be deemed to have read, understood and accepted all of our booking conditions. In order to confirm a booking, we must receive full payment of all payments due. A contract between the customer and houseoftours.com comes into existence once we have confirmed the booking in writing or by electronic medium and issued a confirmation. The person signing the booking form (that incorporates these terms and conditions) or confirming payment, warrants that they have full authority to do so on behalf of all persons whose name appears thereon and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Law and the exclusive jurisdiction of the United Arab Emirates courts. No employees or representatives of houseoftours.com have the right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of houseoftours.com, unless authorized in writing and signed by the CEO of houseoftours.com. houseoftours.com reserves the right to decline any booking at their discretion without further explanation.

We are headquartered in United Arab Emirates, stipulate that the governing law is the local law. It is to be noted that, we are not providing or trading any services with OFAC and sanctioned countries. Customers under the age of 18 are not allowed to make any transactions via website or any operating channels, therefore must not register in our website until they are eligible.

Your reservation will be confirmed upon receipt of the payment at the time of booking. Once the payment is made, the confirmation notification will be sent to the customer via email to their registered email address within 24 hours upon receipt of payment. Please be aware that some of our airfares and land arrangements need to be paid in full at the time of booking and carry a 100% cancellation charge. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and houseoftours.com reserves the right to make changes if required. Before a booking is confirmed, houseoftours.com reserves the right to amend price of product due to any circumstances outside the control of houseoftours.com such as changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes, embarkation or disembarkation fees at airports), increases in admission fees and hotel rate adjustments or availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly due to unforeseen circumstances. Payments can be made via bank transfers, Visa and MasterCard in AED, BHD, QAR, OMR, KWD, SAR currencies.

Please be aware that airfares need to be paid in full at the time of booking and carry a 100% cancellation charge. For all other services the cancellation fees in the next paragraph "Cancellation by Customers" will apply. Online payments are accepted from MasterCard, VISA, Maestro and American Express. Customers must retain a copy of transaction records, merchant policies and rules. Each customer is responsible for maintaining the confidentiality of his or her account.

We understand that life is not always sunshine and rainbows. Sometimes, life takes us on a roller coaster ride, although it is not our choice. Well! You have got our backing. We have made our cancellation and refund policies purely by considering the unforeseen event that makes you to cancel your dream holiday. You will find this as a revolutionary policy that has ever been found.

Once the travel vouchers are issued, the above refund policy will not be applicable and there will be no refund.

houseoftours.com reserves the right to cancel or amend any confirmed bookings in any circumstances. However houseoftours.com will not cancel any guaranteed departure product except in unusual circumstances of force majeure defined here as war, threat of war, riot, civil strife, terrorist activity, natural disaster or nuclear disaster, adverse weather conditions, flight cancellation or any other circumstances beyond control of houseoftours.com. If houseoftours.com is forced to cancel the booking or anyway change the tour due to unlikely events like the one mentioned earlier, no compensation or services will be delivered to the customer or not liable to refund the customer.

In events where houseoftours.com is unable to provide the tour booked apart from the reasons mentioned above, houseoftours.com will return the amount paid by the customer based on the cancellation policy as per the product (less any insurance premiums paid) or offer an alternative date or holiday of comparable standards. In such circumstances, holiday offered for alternative date or comparable standards, the difference in amount has to be paid by the customer. Since it is not possible to directly inform the customers about the changes or amendments that we are making, customers should ensure themselves to visit our website periodically. We reserve the right to make changes that are not significant and to correct minor or obvious errors in customer’s booking details at any time without any liability to the customer.

Any requested change cannot be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the customer, close relative or friend, redundancy or jury service and the ticket has been booked, it will not be possible to transfer the booking to another person or change the departure date or tour of similar standard, but company may take account of the sincerity of the situation to resolve the issue in favour of the customer. houseoftours.com will not pay fees charged to the customer by the customer’s bank for processing the credited amount. Once hotel reservations have been confirmed, houseoftours.com reserves the right to substitute hotels listed with others of similar category. Hotels reserve the right to close facilities due to operational reasons without prior notice.

houseoftours.com acts as the Tour Operator only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. houseoftours.com products and in particular adventure activities contain an element of risk to the personal safety of the customer that other package holidays may not contain. By accepting these booking conditions, customer are aware of the risks inherent in their chosen travel and customers undertake such risks at their own volition.

houseoftours.com accepts no liability of customer’s damages where houseoftours.com has fulfilled its duty of care to customers by providing products of a reasonable standard. houseoftours.com has no direct control over the provision of services or facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. houseoftours.com accepts no liability if there has been no fault on the part of houseoftours.com or its' suppliers and the reason for the claimed damages was either the customer’s fault or a result of unusual circumstances beyond the control of houseoftours.com by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, houseoftours.com’s liability in the said cases will be limited in the manner provided by the relevant international conventions. houseoftours.com accepts no liability if additional costs to the customer are incurred through delay, accident or disruption of the product(s) beyond the control of houseoftours.com by force majeure.

houseoftours.com and their respective vendors are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. houseoftours.com and their vendors have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. Granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments; the company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from. There would be no refund, if anyone is unable to travel due to the said reasons.

In the event the customer has a complaint about any of the product arrangements, the customer must raise the complaint immediately with a houseoftours.com employee or legal representative so that houseoftours.com can use its best endeavours to rectify the problem. houseoftours.com cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce houseoftours.com's liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that houseoftours.com in no way accepts liability for any claim