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Terms And Conditions

Terms and conditions:

Al Kharji Travel Agency LLC is the registered company in United Arab Emirates which is our country of domicile and it is also maintaining the www.houseoftours.com website.


We accept bookings subject to the following Terms and Conditions.


Contract and Booking A 'Customer' is all persons named on the booking form intending to travel with us. A 'Product' is any service sold by houseoftours.com. All clients will be deemed to have read, understood and accepted all of our booking conditions. In order to confirm a booking, we must receive full payment of all payments due. A contract between the customer and houseoftours.com comes into existence once we have confirmed the booking in writing and issued a confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that they have full authority to do so on behalf of all persons whose name appears thereon and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to Law and the exclusive jurisdiction of the United Arab Emirates courts. No employees or representatives of houseoftours.com have the right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of houseoftours.com, unless authorized in writing and signed by the CEO of houseoftours.com. houseoftours.com reserves the right to decline any booking at their discretion without further explanation. We are headquartered in United Arab Emirates, stipulate that the governing law is the local law. It is to be note that, we are not providing or trading any services with OFAC and sanctioned countries. Customers under the age of 18 are not allowed to make any transactions via website or any operating channels, therefore must not register in our website until they are eligible.

Name change amendments: At the time of making the booking, you must provide full correct names as they appear on your passport. Please note that airlines do not permit name changes on issued tickets. houseoftours.com will not be held responsible for any charges that may incur for the incorrect submission of names. It is recommended that you submit passport copy while submitting preferred travel dates for your vacation.
 

Payment and Pricing Policy: Your reservation will be confirmed upon receipt of the payment at the time of booking. Once the payment is made, the confirmation notification will be sent to the customer via email to their registered email address within 24 hours upon receipt of payment. A deposit of 20 % of the total package rate is required within 24 hours of confirmation with the balance due 28 days prior to departure. Please be aware that some of our airfares and land arrangements need to be paid in full at the time of booking and carry a 100% cancellation charge. In these cases you will be notified at the time of booking. Although every effort will be made to confirm your request, please note that travel arrangements are not confirmed until you receive our written confirmation and houseoftours.com reserves the right to make changes if required. Before a booking is confirmed, houseoftours.com reserves the right to amend price of product due to any circumstances outside the control of houseoftours.com such as changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees and hotel rate adjustments / availability. Advertised prices are also subject to seasonal changes, exchange rates and may vary slightly due to unforeseen circumstances. Payments can be made via bank transfers, Visa and MasterCard in AED, BHD, QAR, OMR, KWD, SAR currencies.
 

Please be aware that airfares need to be paid in full at the time of booking and carry a 100% cancellation charge. For all other services the cancellation fees in the next paragraph "Amendments and cancellation by clients" will apply. Online payments are accepted from Master card,VISA,Maestro,American express. Customers must retain a copy of transaction records, merchant policies and rules. Customer is responsible for maintaining the confidentiality of his/her account.
 

Cancellation by clients: Should you wish to cancel your tour, the client must notify houseoftours.com. Such notification shall deem to have been given to us only on the date of receipt of letter/email/message/calls from lead passenger, since we can only act on the receipt of the same .Please state your reason for the cancellation. Cancellation will be considered as per the cancellation policy mentioned in the table and any refund will be processed after deducting from the main trip cost, visa charges, insurance charges or any other cost that houseoftours.com has incurred towards handling the booking. 

Prior to departure 

Percentage of cancellation charge on package price

44 days and more prior to departure

10% of the tour price

44 days -31 days to departure

25% of the tour price

30 days-15 days to departure

50% of the tour price

14 days and less

100% of the tour cost


Once the vouchers are issued the above refund policy will not be applicable and there will be no refund.

NB: Refunds will be done only through the original mode of payments.


Cancellation by houseoftours.com

houseoftours.com reserves the right to cancel or amend any confirmed bookings in any circumstances , however houseoftours.com will not cancel any guaranteed departure product except in unusual circumstances of force majeure defined here as war, Threat of war ,riot, civil strife, terrorist activity , natural disaster or nuclear disaster, adverse weather conditions, flight cancellation or any other circumstances beyond control of houseoftours.com. If houseoftours.com is forced to cancel the booking or anyway change the tour due to unlikely events like the one mentioned earlier, no compensation or services will be delivered to the customer or not liable to refund the customer.


In Events where houseoftours.com is unable to provide the tour booked apart from the reasons mentioned above, houseoftours.com will return the amount paid by the client based on the cancellation policy as per the product(less any insurance premiums paid) or offer an alternative date or holiday of comparable standards. In such circumstances, holiday offered for alternative date or comparable standards, the difference in amount has to be paid by the customer. Since it is not possible to directly inform the clients about the changes or amendments that we are making, Clients should ensure themselves to visit our website periodically. We reserve the right to make changes that are not significant and to correct minor or obvious errors in client’s booking details at any time without any liability to the client.


Any requested change cannot be guaranteed. If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, and the ticket has been booked, it will not be possible to transfer the booking to another person or change the departure date or tour of similar standard, but company may take account of the sincerity of the situation to resolve the issue in favor of the client.  houseoftours.com will not pay fees charged to the Client by the Client’s bank for processing the credited amount. Once hotel reservations have been confirmed, houseoftours.com reserves the right to substitute hotels listed with others of similar category.Hotels reserve the right to close facilities due to operational reasons without prior notice.


VISA SERVICES

Cancellations done by clients:

Upon receipt of complete payment from the customer, houseoftours.com would initiate the Visa process which includes application form filling and travel voucher preparations within 3-4 working days. The final form would be send for review along with a mail checking for the appointment dates based on availability which needs to be booked for the customer (wherever applicable). If you wish to avail services quicker than above mentioned, customer should resort to the Express Visa Service (within 72 working hours) or Premium Visa Service (within 48 working hours). Any delay in submitting requesting details or providing incomplete information will result in inadvertent delay in completion of the normal Visa Process. Cancellations resulting due to such instances are not eligible for a refund under any circumstances. In any instances, where the customer requires to cancel the booking, the client must notify houseoftours.com within 3 days of receipt of payment.Once a payment is made, for any cancellation request after 24 hours there is a cancellation charge of AED 150 or equivalent amount for normal service. Unfortunately, there won’t be any refund for express and premium services. houseoftours.com cannot influence the embassy for the final outcome of the visa as the decision to approve/reject lies with the embassy. Hence no refund will be provided if the visa is rejected.Granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments; the company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from. There would be no refund, if anyone is unable to travel due to the said reasons. Also note that e-visa applications are non-refundable. Please state your reason while requesting for the cancellation. Any refund will be processed after deducting from the main service cost, visa charges, insurance charges or any other cost that houseoftours.com has incurred towards handling the booking.

 

Cancellation of services

Utilization of the amount received

Booking of hotel voucher

Hotel voucher issuance charges would be utilised for booking hotel on real time for Visa Process. Once the Visa has been approved, this amount would be utilised to confirm the hotel or re-book based on customer preference and finalized travel dates. In the unlikely event that the Visa has not been approved, these charges would be utilized towards cancellation of the booking with the vendor.

Booking of flight voucher

Flight voucher issuance charges would be utilised for booking the flights on real time for Visa Process. Once the Visa has been approved, this amount would be utilised to confirm the flight or re-book based on customer preference and finalized travel dates. In the unlikely event that the Visa has not been approved, these charges would be utilized towards cancellation of the booking with the vendor.

Booking of travel Insurance

Travel Insurance charges are non-refundable if the voucher has been issued. In all other circumstances, this amount would be issued as a credit note and the customer can utilise to avail other services offered by houseoftours.com.

International Tourist/ International Business Visa Service Charges

Visa Service Charges are non-refundable if the Visa process has been initiated. Any request made within 3 days of receipt of payment would be evaluated and final decision would be derived. In case the appointment charges has been paid by the customer and an appointment has not been booked at the time of cancellation, the charges applicable for the appointment are refundable* or a credit note would be issued for future use.

UAE/GCC Tourist Visa Service Charges

Non-refundable under all circumstances

 

FLIGHTS

To avoid any unpleasant circumstances, kindly report for check in 3 hours prior to departure if you are flying on an international flight and 2 hours prior for all domestic flights. A valid Visa and passport is essential for all international travels. Please ensure to cross check the validity of your travel documents and have them handy to ensure hassle free travel. If you wish to change your travel dates, please feel free to contact +971 6 7654440 between 0900AM to 2130 PM UAE Standard time. Our Travel Experts shall assist you to check availability and re-book as per your preference. The incurring difference in fare along with airline penalty charges and an additional service fee would be applicable in this case. It is highly recommended to confirm your flight timings and check-in location directly with the Airline before starting your journey to be informed of unforeseen changes. Please contact the airline for more information. If you have any doubts regarding the baggage allowance permissible on your flight, please contact houseoftours.com on +971 6 7654440, Our Travel Consultant shall be glad to assist you. There is a variation in baggage dimension and weight concept from Airline to Airline.


Holiday

Once a booking is confirmed, the final travel vouchers for the hotel, sightseeing and flight will be send via email to the lead passenger within 2 days of the departure date. 

 If the Customer does not present himself / herself at the departure of the trip, no refund will be issued. 

houseoftours.com reserves the right to cancel a Customer´s booking if full payment for the booking is not received in a timely fashion.


Partial payment is not refundable


For any customized package, you are free to cancel and request a refund within 24 hours prior to issuance of flight and hotel vouchers with a cancellation charge of AED 250 per person.

Once the flight and hotel vouchers are issued, 100% cancellation charges are applicable as the booking has been confirmed.

Note: For detailed information please visit cancellation policy as per the product.


Product Information


All product information has been published by houseoftours.com in good faith and Houseoftours.com will use its best endeavors to operate all products. houseoftours.com reserves the right to change any of the facilities and services described in its website and publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change. houseoftours.com reserves its rights to change selected hotel to same category accommodation, due to any extraordinary circumstances.


Inclusions and Exclusions of package price


The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.


Travel Insurance


Adequate insurance is mandatory for all clients to cover at least but not limited to medical and repatriation expenses, loss of luggage, cancellation or curtailment of a product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A client and their personal belongings are the sole responsibility of themselves. houseoftours.com accepts no liability on the client's behalf where houseoftours.com has provided a product of a reasonable standard. Clients are fully responsible for arranging their own travel insurance. Should the insurers dispute their liability for any reason, the client will have recourse against the insurers only.


Liability of houseoftours.com


houseoftours.com acts as the Tour Operator only on behalf of the suppliers and accordingly accepts no liability whatsoever for loss, damage, injury, accident, delay or any other irregularity arising whatsoever. houseoftours.com products and in particular adventure activities contain an element of risk to the personal safety of the client that other package holidays may not contain. By accepting these booking conditions, clients are aware of the risks inherent in their chosen travel and clients undertake such risks at their own volition. houseoftours.com accepts no liability of client's damages where houseoftours.com has fulfilled its duty of care to clients by providing products of a reasonable standard. houseoftours.com has no direct control over the provision of services / facilities by the relevant suppliers and hence we do not accept liability for errors or omissions by the suppliers. houseoftours.com accepts no liability if there has been no fault on the part of houseoftours.com or its' suppliers and the reason for the claimed damages was either the client's fault or a result of unusual circumstances beyond the control of houseoftours.com by force majeure and the consequences of which could not have been avoided even with all due care. In respect of carriage by air, sea and rail and the provision of accommodation, houseoftours.com’s liability in the said cases will be limited in the manner provided by the relevant international conventions. houseoftours.com accepts no liability if additional costs to the client are incurred through delay, accident or disruption of the product(s) beyond the control of houseoftours.com by force majeure.


Delays

houseoftours.com will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers own account.


Travel Documentation

It is the responsibility of the clients to be in possession of a valid passport, visa permits, all necessary travel documents, vaccinations, preventative medicines and other medical certificates that may be needed to travel. houseoftours.com is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by houseoftours.com but without liability. It is important that you check all details provided on your travel documentation are correct upon receipt. If there are any inaccuracies, please contact the houseoftours.com immediately. All passengers are will be personally responsible for ensuring they are in possession of the correct and necessary documentation prior to departure.


Passport and Visas

It is the client’s responsibility to obtain correct, current and valid passports and re-entry permits where required. houseoftours.com will not be liable for any consequence of any nature arising from the customer failing to ensure he / she has complied with such requirements.


Health and Conduct

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve Houseoftours.com from any obligations and liability.


Client Exclusion and Local Law

Clients agree to accept the authority and decisions of houseoftours.com's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the client may be excluded from all or part of the tour without prior notice or any liability on the part of houseoftours.com In the case of a client’s ill health houseoftours.com may make such arrangements as it sees fit and recover the costs thereof from the client. Passengers agree to comply with the laws and regulations of the countries they travel. houseoftours.com shall not be liable for any clients who commit illegal or unlawful acts whilst on tour.

 

Complaints

In the event the Client has a complaint about any of the product arrangements, the client must raise the complaint immediately with a houseoftours.com employee or legal representative so that houseoftours.com can use its best endeavors to rectify the problem. houseoftours.com cannot rectify a problem it is unaware of. Failure to complain immediately will extinguish or at least reduce houseoftours.com's liability to pay compensation. Although every effort will be made to resolve a complaint to the customer’s satisfaction, it is specifically recorded that houseoftours.com in no way accepts liability for any claim.